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Hello Andy,
Thank you for contacting Zynga Customer Support.
After reviewing your account, I am unable to restore your claimed chips due to a violation on your account.
I have provided the violation below for your convenience:
Zynga has the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Currency and/or Virtual Goods as it sees fit in its sole discretion, and Zynga shall have no liability to you or anyone for the exercise of such rights.
Transfers of Virtual Currencies and Virtual Goods are strictly prohibited except where explicitly authorized within the Service. Outside of the game, you may not buy or sell any Virtual Currency or Virtual Goods for "real world" money or otherwise exchange items for value. Any attempt to do so is in violation of these Terms and may result in a lifetime ban from Zynga Service and possible legal action.
If you have recently received a message that you are already connected to a server or any other unexpected experiences signing in, please clear your cache and change your passwords now.
Please be sure to collect your winnings before leaving the table, and always click the Go to Lobby button when leaving a table. Also, remember to always log out of your social network account. We strongly recommend that you change your password now and regularly change it every few months.
I'm very sorry for the disappointment, Andy. Please be sure to follow our Terms of Service for uninterrupted game play.
