16 replies to this topic

[impact]

Just ask everyone had any problems with Amazon and Yodel check this out. Be aware of the delivery service that amazon use, Yodel.
waited in for a delivery of a large parcel. the only thing delivered was a red delivery card that was put through the door with the section marked that the item will be delivered the next day. baring in mind, I was in at the time this attempted delivery was made. anyway, today me and my missus have waited all bloody day and eventually went online to track the delivery only to find out that the package was delivered. 

 

where to??????

... So I called Yodel only to be told that the package was delivered and left in a porch. we don't have a porch. so I asked what was Yodel going to do about it as it was their mistake. apparently we have to chase it up.

so, to anyone who buys stuff from amazon.....beware of Yodel. your items will end up at someone else's address!!!!!

 

I had spent ages on the phone to Yodel being pushed from pillar to post. only to end up finally speaking to someone who didn't speak english very well. most frustrating when trying to resolve a problem, it was if my words were falling on deaf ears!!!!!!

 

[jay2]

You are not alone.....

 

http://forums.digita...highlight=yodel

[Magz]

Yeah, Yodel are totally useless (in my opinion). I had a "guaranteed" delivery from them for 30th December. They messed me around for about 3 weeks on and off (went back to Amazon twice). In the end I did get the stuff, although the box was knackered.

 

I don't bother with Amazon anymore for only this reason. If I absolutely have to, I get it delivered to work as they seem to be able to find the office OK.

[impact]

Hmmmm poxy company but what gets me is that the yodel side is 4miles from my house and they have delivered it to button moon. This house has been here for over 45years not 10minutes

 

Cheers for the input people

[straekseims]

Yodel brought out DHL sometime back in 2011

[Bencrest]

Yodel brought out DHL sometime back in 2011

 

Yeah, I knew they bought DHL@Home (which was a cheap DHL arm), looks like they bought pretty much all of it though. Yodel is part of Shop Direct group, who operate Littlewoods. Enough said!

 

To be fair though, my local Yodel has improved massively over the past few years, now we have a nice Polish lad in a proper white van and I've not had a problem since.

 

For me, worse couriers are typically the 'self employed, paid per parcel' ones - for example, Hermes : https://www.myhermes.../Home/homepage/

 

In all honesty though, a courier business is only as good as your local office and staff. I swear by DPD and Interlink Express, who assign a timed, 1 hour slot first thing in the morning and text / email you it. I used to deal with the same driver for about the past 8 years, however one day they sent a 'new driver'. I don't know if I posted before, but anyway, the parcel was due to arrive between 11:30 and 12:30 or thereabouts. Come 14:00, I call the depot, they say they will call the driver and call me back. They do call back in a few minutes, but inform me they can't contact the driver, and ask if I'm OK to wait in incase he has broken down e.t.c. - which I was. Come about 16:00 - with me still refreshing the tracking page - I notice a white van fly down the road, turn around and speed off. I refresh the page a few minutes later, and it suddenly comes up as 'CAN'T FIND PROPERTY'. It's only an 8 house cul-de sac, and I've never had problems with people unable to find it. I assume the van was my courier and despite me sitting in the front room, with the computer, I literally just heard him fly up the road and speed off - no sign of stopping.

 

I call the courier back, they apologise profusely, and say they will call me back with a resolution. 5 minutes later, I get a call from them, apologising, and they say that my normal driver lives in the same town, and if I'm happy to wait until 18:00 he will have the parcel on him at the end of his shift. Anyway, he turned up at 18:00, we had a good laugh, and all was sorted. Since then I've been back to the same old driver

[stanmarsh14]

For me, best one I have found to date is Hermes, with the local driver Tony, being an absolutely fantastic bloke, and never gives me any bother..... only problem is, they don't operate UK wide.

DPD is reasonable, although me mate who used to work for a sports wholesaler, has said they have had nothing but problems with DPD.

 

Worst one for me though, has always been City Link, and especially the local depo @ Ilkeston.

 

Yodel (AKA HDNL, who have several business units, like Business Express, Collect+, etc), used to be good (Especially when they was known as White Arrow Express), but I now see them getting as bad as City Link now.

Edited by stanmarsh14, 30 January 2013 - 02:14 AM.

[impact]

The thing with this its a toy that is 5ft by 3ft for my nephew not a little match box i told the woman. Which is for his 2nd birthday on sat 2nd. They just don`t seem to give a rats a*s who you are

 

Sorry i sound like an old fart.

 

Others that deliver i`ve had no probs. Well it will be the last time that if any companies that are linked to yodel will be given a wide birth at any cost. All other points have been taken into account i will say.

[Bencrest]

For me, best one I have found to date is Hermes, with the local driver Tony, being an absolutely fantastic bloke, and never gives me any bother..... only problem is, they don't operate UK wide.

DPD is reasonable, although me mate who used to work for a sports wholesaler, has said they have had nothing but problems with DPD.

 

Worst one for me though, has always been City Link, and especially the local depo @ Ilkeston.

 

Yodel (AKA HDNL, who have several business units, like Business Express, Collect+, etc), used to be good (Especially when they was known as White Arrow Express), but I now see them getting as bad as City Link now.

 

I always used to hate City Link, but in the past couple of years they have been spot on - bar one missed collection (van breakdown apparently!) - but I have used them quite a lot via Parcelmonkey for collecting and delivering forum sales. People seem to have received their parcels fine on the correct days

 

Kinda sums up what I said above, couriers are only as good as your local team. For me Hermes is gash, City Link are spot on - and it's the opposite for you! 

Edited by Bencrest, 30 January 2013 - 12:02 PM.

[Bandits]

I also have had many bad experiences with Yodel.

[impact]

Hmmmm Ben i`ve found city link be ok only ever had one problem with them 7years ago. Other then that they have been ok.

 

 

Bandits we are not alone

[Bencrest]

Hmmmm Ben i`ve found city link be ok only ever had one problem with them 7years ago. Other then that they have been ok.

 

 

Bandits we are not alone

 

Again, I'm sure it's down to the local office. I used to dread using 'Sh**ty Link', but when I started using them for collections and things (because it worked out WAY cheaper than Royal Mail), I didn't get an issue, apart from the one time the van broke down. 

 

One of the worst couriers I used to get problems with was Amtrak, back when I used to order computer components from Micro Direct (who I don't think are competitive any more, but were about 10 years ago). Had no end of problems with Amtrak - drivers not knocking, just putting cards through the letterbox for example. Yet again - that was probably just a bad driver, for all I know they were probably the best courier of all normally

[impact]

I think your correct it was cheaper then royal mail.I had pasted this on fb got alot of friends that have moved out of the area saying that yodel are this and that its just makes me think its a yodel thing where they like you to yodle. As for amtrak don`t get me started on that pile of pish your defo not wrong about them not delivering goods (MPU`s etc). Jokers-direct it should be now also. So back to yodel i will be giving that a miss

[impact]

Yet again Yodel **** up. This time for a computer keyboard. What is wrong with these people dose anyone get there items?

[Bencrest]

Yet again Yodel **** up. This time for a computer keyboard. What is wrong with these people dose anyone get there items?

 

Yeah, my Yodel service is fine now I've got a good local driver. Have you got tracking details for it? What's the actual **** up?