15 replies to this topic

[Ian21]

hi ya all, just a quick question. ive just reinstalled my girlfriends pc and then installed bt total broadband, everything went fine, but for some reason i cant get on the internet, it comes up with ( page cannot be displayed or found ) ive tried other sites and the same happens. do i need to install anything else to make the internet work, because all ive done is reinstalled windows and put bt home up bk on, but cant get the internet on, im so stuck and need some help,
thhank peeps.

[todd1970]

Hi Ian have you re-installed all the motherboard drivers as well because the one for the Ethernet card might need installing.

[Ian21]

thank you for your help, but im running the internet through the usb, any other ideas please

[Bencrest]

Obvious question time

Assuming it's a router, is it both plugged into the mains, and connected to the PC with the same network cable that was used before?

Does the modem / router have any status lights on the front lit?

You did remember to plug the modem / router into the phone socket, (with a microfilter ideally!) didn't you?

[Ian21]

yes they are all plugged in, im using this laptop from the same hub, so i know its all plugged in, im wondering because i installed windows xp again, do i need to install anything else,#

thanx in advance

[todd1970]

If its BT then its ADSL connection a bit out of my league sorry Ian as i am only used to dealing with Ethernet connections.

[Ian21]

do i need to install any drivers

[VampUK]

Motherboard drivers would have the USB controllers etc, so hopefully you reinstalled them.

[stanmarsh14]

Formar BT Yahoo front line techie here... Guessing you are dealing with a BT Home Hub

These hubs are re-badged netgear / speedtouch (Tompson) units, and work the same way as a cable baised (NTL, etc) router, with exception they have an ADSL modem built in.

Right first of all use Ethernet insed of USB for the simple fact it needs less to set up etc and requires no additional drivers installed.

If you have this, then look at the attachment and follow the pic's in order, after opening control pannel > internet options > connections > setup

If you can not get it set up after this, check the following page for set up help:

BT Home Hub explored

Attached Files

•  isw.zip   427.13KB   4 downloads

[Ian21]

thanx you

[Daza5056]

Also when you have set up your connection using the Network Wizzard check your NETWORK CONNECTIONS (CONTROL PANEL / NETWORK CONNECTIONS )

If there is an icon of a PADLOCK on the connection then you will be unable to conect to the internet - to get rid of this right click on the icon and select PROPERTIES -- Then select the tab ADVANCED, under WINDOWS FIREWALL select SETTINGS and switch OFF Windows Firewall .. Click OK.

You will now notice that the padlock has vanished and you will now be able to access the internet.

[Sunistra]

probaly just need netowrk drivers installed if it is router and probaly then your detail inserting into router but they probaly allready in from previous would correct me spelling but cant be fked 2

[cliffc]

probaly just need netowrk drivers installed if it is router and probaly then your detail inserting into router but they probaly allready in from previous would correct me spelling but cant be fked 2

Hi

From previous posts the conncetion is ok as you are can use the interent on your laptop so you have an outward connection via the hub, If you have set up for ethernet use do the following and paste the results here for more help

go to run then type cmd and press ok

In the commnad window that opens type ipconfig /all you will get some information on in command window copy this and then paste here if you can do the same on your laptop so we have a comapason with a working conneciton and a non working one.

Cliff c

[Ian21]

thanx cliff and everyone else,

will paste the results when i go round to the girlfriends, which will be tomorrow now, thank you again

[adamran]

Also when you have set up your connection using the Network Wizzard check your NETWORK CONNECTIONS (CONTROL PANEL / NETWORK CONNECTIONS )

If there is an icon of a PADLOCK on the connection then you will be unable to conect to the internet - to get rid of this right click on the icon and select PROPERTIES -- Then select the tab ADVANCED, under WINDOWS FIREWALL select SETTINGS and switch OFF Windows Firewall .. Click OK.

You will now notice that the padlock has vanished and you will now be able to access the internet.

But it is advisable to make an exception for your browsers and other Internet applications rather than switch off the entire firewall.