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#1 chris82

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Posted 12 February 2020 - 10:59 PM

Does anyone know the rough timescale for a support ticket to be answered?

I’ve been trying to download some layouts but the website isn’t allowing me to, so I had a look and I take it is because my supporter status has just expired. I’ve been trying to pay by bank transfer as I don’t use PayPal but no one has responded advising of payment instructions.

I requested to make payment and got the “waiting to be checked by a member of staff email” about a week ago but the support ticket was just yesterday.

Thanks

#2 CharlieRaymondo

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Posted 13 February 2020 - 08:00 AM

You could have a long wait, then again, you could get lucky!!
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#3 chris82

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Posted 13 February 2020 - 08:51 AM

I know I only raised the ticket two days ago but I raised the supporter payment request about a week ago as I know that sounded a bit impatient :-)

#4 vectra666

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Posted 13 February 2020 - 10:55 AM

The way this sites going HS2 will be complete by the time admin respond
Obviously they don’t appear to need the donations
If you haven’t already you could always sign up to desert island fruits and make a donation there
They have all or most of the layouts listed on here within a archive section plus many more only released on there
Good luck in getting a response on here
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The more I do today, The less I do tomorrow.
Fme is alive and screaming into the 21st century!
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#5 chris82

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Posted 13 February 2020 - 11:03 AM

Hi Vectra

I’ve got an account at desert but it only allows me about 5 downloads now and again so if I make the donation there it might lift the limit there.

Il log on later and see what the options are.

It’s a shame as I’ve used this site for many many years, at least 12, albeit under a different username that I can’t remember.

Thanks

#6 vectra666

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Posted 13 February 2020 - 12:21 PM

Hi Vectra

I’ve got an account at desert but it only allows me about 5 downloads now and again so if I make the donation there it might lift the limit there.

Il log on later and see what the options are.

It’s a shame as I’ve used this site for many many years, at least 12, albeit under a different username that I can’t remember.

Thanks

I think a lot of members feel the same about this site, me included this has always been my no1 to goto site but unfortunately things like this and other stuff seam to get ignored by the site owner
If this was a high street business then I think by now it’ll be “Everything must go!!!”
  • ricardo de ponsa , chris82 and CharlieRaymondo like this
The more I do today, The less I do tomorrow.
Fme is alive and screaming into the 21st century!
Enjoy FME and Happy Gaming!!!!

#7 CharlieRaymondo

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Posted 13 February 2020 - 01:35 PM

No mate, you are not impatient but you sound dedicated so hats off to you sir.

As Vecs said you are better off donating at DIF as you will get a response and Reg handles his site with care over there. I donate too as many others but split mine over three sites here is not one of them until other members are listened too but use to be(this is my preference and I feel it is justified). The amount of enjoyment and times it has squashed boredom especially in my line of work exceptionally it is a small price to pay. Donating is not the be all(but is the best way to support IMO) and end all as long as a member doesn't leech and interacts then admins are cool.

Edited by CharlieRaymondo, 13 February 2020 - 01:41 PM.

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#8 chris82

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Posted 16 February 2020 - 08:04 PM

@Vecs @CharlieRaymondo

 

So Ive had a response, but still not been able to make my donation by bank transfer which was the issue.

 

Im trying to pay money but I think ur right, i dont think they seem to want the donation?  :thumbs_down:  which is weird!

 

As u guys suggested i made a donation over at DIF, as ive been a member there for about 6 months so far anyway.

 

Its a shame as ive been a member here for years, albeit under a username i cant remember and just want my issue sorted,

so thats why im donating elsewhere.

 

I will still continue use this site but mostly focusing on dif as my main go to site as communication has been fast and payment a smooth process.

 

Once they sort things and send me instructions then i will make a donation here as well and will continue to split

my donation between the sites each year.

 

Hope the issues anyone else has gets sorted soon  :thumbs_up:


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#9 CharlieRaymondo

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Posted 16 February 2020 - 08:42 PM

Good approach mate.


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