AOL Upgrade (DialBB)

[stevedude2]

What the fuck is this DialBB rubbish?

On Friday my AOL service was fine, and has been fine for 2 years. Then suddenly I had an urgent upgrade forced upon me from AOL when I closed it down.

On Saturday when I booted my laptop up, a 'DialBB' box popped up, asking if I wanted to connect. A password that was 12 'blobs' long was already entered for me. Fearing that it was a 'dialer' I clicked no. Then I tried to get on AOL but it wouldn't connect. Then the DialBB came back and said it was connected. I then tried to get on AOL and it wouldn't let me, showing a different error code each time. IE was OK though. After a few minutes surfing off IE I tried AOL again and it was OK. Turns out DialBB is part of the new AOL.

Later on in the day it disconnected for no reason, but came straight back. Last night it disconnected again and took ages to come back. Then it went off again, and this time DialBB wouldn't reconnect because it said my password was wrong. I don't even know what my password is - it was already in there 'blobbed out', and it's a good 12 characters long so I couldn't even guess what it is because all my usual passwords are shorter.

So I'm left asking this -

Why call it DialBB? Makes you think you have a dialer on your system as it pops up out of nowhere.

How about some fucking instructions or an explanation of what the fuck's going on before this upgrade is forced upon you?

And lastly, why is it, every single time you get an upgrade for AOL it makes the service worse instead of better?


Anyone else experiencing this shit?

[RUFUSTFIREFLY]

AOL is terrible, it takes over your PC and the customer service is crap too, you get some Indian guy who you can't understand and he can't understand you and I'm not being rascist I'm being honest.

I would think about another ISP.

Good luck sorting the problem out, I've never heard of this happening before.

Originally Posted by stevedude2

What the fuck is this DialBB rubbish?

On Friday my AOL service was fine, and has been fine for 2 years. Then suddenly I had an urgent upgrade forced upon me from AOL when I closed it down.

On Saturday when I booted my laptop up, a 'DialBB' box popped up, asking if I wanted to connect. A password that was 12 'blobs' long was already entered for me. Fearing that it was a 'dialer' I clicked no. Then I tried to get on AOL but it wouldn't connect. Then the DialBB came back and said it was connected. I then tried to get on AOL and it wouldn't let me, showing a different error code each time. IE was OK though. After a few minutes surfing off IE I tried AOL again and it was OK. Turns out DialBB is part of the new AOL.

Later on in the day it disconnected for no reason, but came straight back. Last night it disconnected again and took ages to come back. Then it went off again, and this time DialBB wouldn't reconnect because it said my password was wrong. I don't even know what my password is - it was already in there 'blobbed out', and it's a good 12 characters long so I couldn't even guess what it is because all my usual passwords are shorter.

So I'm left asking this -

Why call it DialBB? Makes you think you have a dialer on your system as it pops up out of nowhere.

How about some fucking instructions or an explanation of what the fuck's going on before this upgrade is forced upon you?

And lastly, why is it, every single time you get an upgrade for AOL it makes the service worse instead of better?


Anyone else experiencing this shit?

[streaky35]

not that kind of problem, mine just keeps switching off and trying to reconnect, but i am on wireless.

[shaun2097]

AOL or Adverts On Line as my wife calls them.

but i would seriously think about changing youre ISP as it can make hell of a diffrence.

i used to be with SUPANET for some 5yrs and all was fine (8meg but actual speed of around 3.5kbps) and then for no reason i got throttled to an amazing
0.01mbps!!! after several calls to supanet and no explanation or increase in speed i changed to dreded TALK TALK and i can honestly say my broadband has never beeen so good. i now get 7.4kbps at all times with no caps or "traffic shaping" even though i download almost 20 gig a week most weeks via torrents.
and its only half the cost i paid with supanet, so go out and find your self another ISP mate.

[tara10825]

Aol are crap,if you do change isp you will have a lot of fun trying to remove all the aol software from your pc as its everywhere.

[Magz]

Whilst I agree with the sentiments expressed above (AOL are not the best ISP in my opinion), this issue here is probably short lived. AOL had issues with their servers yesterday, which was likely to be the cause of your issue.

[Fallen Angel]

Generaly aol are crap im stuck with them for now they are however better
Than my preivous isps tiscai(who billed me by minute on unlimted service nice of em that)and pipex (missed one bill they thretned me with ballifs and court for 30 quid which i told them i would pay but know they still shut me off)
Before aols fup cam into affect i did used to like them apart from there useless
Staff who would have even less of clue what they doing if it was not for the Sherlock program they all have..

[richy76]

Originally Posted by shaun2097

AOL or Adverts On Line as my wife calls them.

but i would seriously think about changing youre ISP as it can make hell of a diffrence.

i used to be with SUPANET for some 5yrs and all was fine (8meg but actual speed of around 3.5kbps) and then for no reason i got throttled to an amazing
0.01mbps!!! after several calls to supanet and no explanation or increase in speed i changed to dreded TALK TALK and i can honestly say my broadband has never beeen so good. i now get 7.4kbps at all times with no caps or "traffic shaping" even though i download almost 20 gig a week most weeks via torrents.
and its only half the cost i paid with supanet, so go out and find your self another ISP mate.

My talk talk is great for torrents, ment to be capped to 40GB a month, but i download about 200 a month with no charges or nothing, i get about 6.5mbs from my upto 8mb connection

[Fallen Angel]

I got no problems with my 8 meg aol torrents with 300kb which is ok for me
Would bet alot better speed if my town would get cable and dig up a Pavement/road for a reason other than they bored only had the one warning
Letter off them myself which they would not of sent me had i not phoned the
So damn helpfull staff have you tried turning it off then on again was one of
There helpfull tips i said no im fucking thick like yet they still try to take
Me threw the idiotic steps i know how to reset router ect i said iv formated pc
Reset network settings yest after that they still try to tell me to reset Network settings suppose if i keep over using my aol i can get the mac code
Which they have to give people who use large amounts and break fup
Unless they changed mind recently who knows..

[Jamie]

Just incase those on Talk Talk didn't know but AOL is now owned by Carphone Warehouse and are in the process of migrating networks. Which is taking longer then they probably expected. The problems I've been with their DNS server was just unbelievable until I changed to OpenDNS. My god what a difference!

Now that my connect has been moved certain things have actually improved. One of the improvements is that I can access the YouTube website much faster than before. On the old network the videos would either download too slowly or not at all more or less all the time.

As for AOL's software, I don't have it install on my PC. Because I run via a router there is no real need for the software (even with a USB modem there isn't as the XP connection wizard supports PPPoE protocols and the username is [Master Screenname]@aol.com). I do however have it installed in a Virtual PC so that I can view bill details and use the Live Help feature).

Overall I'm still relatively content with AOL. Yes I have had the odd glitch with them which resulted in a free months fee and a reduction to £9.99pm. There isn't (with the exception of Sky & Talk Talk) any cheaper service so I can't complain.

All ISPs have their good and bad points and today it is probably very difficult to single one out to be an outstanding company worth moving to.